Management Philosophy
The management philosophy of The Chambers Group is based on the following principles:
A successfully managed hotel will be able to meet and/or exceed the needs and expectations of owners, guests and employees over the long-run. If any one of these key groups is not satisfied on a continual basis, the hotel is doomed to eventual failure.
It is relatively easy to operate a high-quality hotel. Likewise it is not that difficult to operate a profitable hotel. The difficult task, however, is to operate a quality hotel on a profitable basis. The Chambers Group has established its operating and financial guidelines so that both of the above goals can be simultaneously achieved. Our General Managers and key department heads are selected and developed so that they will operate the highest quality product in the relevant rate range, while maximizing net operating income.
The Chambers Group believes in empowering the on-site management team, giving them the decision-making ability to successfully meet the quality and financial standards. The decisions and the actions of the management team must be within the budgetary and quality standards established by our Seattle office.
The Chambers Group designs its products and services to meet the demands of the relevant markets. Before a change is made in any aspect of our hotels, it is analyzed as to what effect it will have on the guest, on the employees’ ability to do their jobs and on the bottom line. If the impact is not positive on all these components the change will not be initiated.
The Chambers Group believes very strongly that the owners and investors of managed hotels are truly in a partnership. We work as closely as possible with owners and investors, soliciting their suggestions and input on how to improve the operations of the hotel. We know we don’t have all the answers and thus welcome the ideas, opinions and counsel of our partners.
The Chambers Group believes in obtaining its management personnel in two ways: internal development of people within the organization, and recruiting professionals from other quality hotel companies.